Where's My Order

Why is my tracking number invalid?

If your tracking number shows as invalid and it’s been less than 2 business days since you received your shipping confirmation email, please continue to wait. Carriers can sometimes take 1-2 business…

Atul Shastry
Updated 1 month ago by Atul Shastry

My package hasn't arrived and it's past the delivery date.

If your package hasn’t arrived and it’s past the delivery date, please follow the steps below. United States. Take a look at your tracking information. If it’s still in transit with recent updates -…

Atul Shastry
Updated 3 months ago by Atul Shastry

My tracking information shows that the courier attempted to deliver my order. What do I do?

Look in your mailbox and front door handle to see if a delivery notice was left. The delivery notice will indicate what time the delivery attempt was made, and where your package is being held for a…

Atul Shastry
Updated 3 months ago by Atul Shastry

I need to get into contact with the courier what is their phone number?

Courier Phone Get Human Instructions USPS 1-800-275-8777 Press 0 , then 0, then press 5, then 5, then 2 UPS 1-800-742-5877 Press 0 at each prompt, ignoring messages DHL Express Varies by country Clic…

Atul Shastry
Updated 3 months ago by Atul Shastry

Why was my package returned to sender?

There are many reasons why a package may be returned to sender. There have been too many failed delivery attempts. The address may be incomplete, unverified, or incorrect. The address format may be d…

Atul Shastry
Updated 3 months ago by Atul Shastry

How can I track my order?

Account Page. Click here to log into your account to see the status of your order. If you checked out using your email address but didn't sign up for an account, you can do so on this page as well. T…

Atul Shastry
Updated 3 months ago by Atul Shastry

My package was delivered to the wrong address

If your package delivered to the wrong address because the wrong address was provided to us, please contact the residents who reside at the address provided to try and have your package obtained. You…

Atul Shastry
Updated 3 months ago by Atul Shastry

My tracking information shows “clearance event”. What does that mean?

If your tracking information shows repeated “Clearance event” updates, this means your package is being processed at customs. If your package has been stuck at customs for over a week, please check y…

Atul Shastry
Updated 3 months ago by Atul Shastry

My package hasn't arrived and it's before the delivery date.

If your package hasn’t arrived but it’s still within the delivery window provided on our website , please be patient and wait the full delivery timeframe before contacting the carrier and our team. C…

Atul Shastry
Updated 3 months ago by Atul Shastry

Where's My Tracking Number?

Your tracking information will be in your shipping confirmation email that is sent 1-2 business days after your order has been placed. You can also click here to log into your account to see the stat…

Atul Shastry
Updated 3 months ago by Atul Shastry

How do I check the status of my order?

Click here to log into your account to see the status of your order. If you checked out using your email address but didn't sign up for an account, you can do so on this page as well. Please allow up…

Atul Shastry
Updated 3 months ago by Atul Shastry

How do I track my UPS Package

UPS will track your package from beginning to end. Depending on the shipping method used, however, UPS may hand over your package to USPS mid-transit for final mile delivery. If you see the package h…

Atul Shastry
Updated 3 months ago by Atul Shastry

Why haven't I received my tracking email?

We're very sorry to hear that you didn't receive a confirmation email with your tracking information. If you haven't already, please be sure to double check that our email didn't end up in your junk/…

Atul Shastry
Updated 3 months ago by Atul Shastry

What do I do if my tracking stopped updating?

It’s not unusual for tracking to stop updating. This can mean one of many things: The package is delayed in transit. The package is stuck at a checkpoint (example: customs). The carrier isn’t scannin…

Atul Shastry
Updated 3 months ago by Atul Shastry

My tracking hasn't updated from label created.

If your tracking hasn’t updated from label created but your package is still within the delivery window provided, please continue to wait. In some cases, carriers may take a few business days to scan…

Atul Shastry
Updated 3 months ago by Atul Shastry

My tracking shows my package was delivered, but I haven't received it. What do I do?

tracking information indicates that the package was delivered, this means it was delivered to the shipping address provided to us at check-out. In some rare cases, your order may be delivered to a lo…

Atul Shastry
Updated 3 months ago by Atul Shastry

What does it mean when my package says it was handed over to the local carrier?

In some cases, a shipping service may be used where the carrier delivering the package to you is not the initial carrier that was used to ship your package out. This is typically the case with intern…

Atul Shastry
Updated 3 months ago by Atul Shastry
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