Shipping Policy
Do you have shipping insurance?
Yes, we do have shipping insurance through Route. You can learn more about Route here: https://route.com/
Backordered Items
Due to high demand, some of our popular shades may sell out quickly and be temporarily on backorder. If a set is listed as out of stock, you will see a "Notify Me" button. This means we have no more…
Do I have to pay taxes, customs, or duties on my order?
International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees…
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap…
Delivered Not Delivered Disclaimer
All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, ple…
Shipping Carrier Contact Information
Please see the contact information below for the carriers we use to ship all packages. Carrier Number Instructions USPS 1-800-275-8777 Press 0 , then 0, then press 5, then 5, then 2 UPS 1-800-742-587…
Where is your warehouse located?
Our Untangled halos are shipped from our warehouse located in New Jersey (USA).
What if I don't see my country as an option at checkout?
There are some countries that we do not ship to due to shipping complications or issues at customs. If you suspect that you have concerns about your package shipping out to us, please reach out to us…
How long will it take to process my order?
It will take 1 business day to process your order, regardless of the shipping option selected at checkout. If your order is placed by 4pm EST, it will ship the same day. If your order is placed after…
Are there any shipping delays because of the issues surrounding COVID-19?
No, our warehouse is still in operation and the carriers we work with are not experiencing any delays. We'll keep you updated on any changes always. Click here to see our shipping times.
How much does shipping cost?
All US orders include FREE standard shipping for orders >$40.00 (5-7 Business Days). We offer expedited/next day shipping at an additional cost for domestic orders at the following prices: Expedited…
Shipping Estimates & Explanations
We ship Monday through Friday, excluding weekends and holidays from our Salt Lake City warehouse. When placing your order, consider these factors when calculating your estimated delivery date. Order…
How long does shipping take?
We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. You will receive a confirmation e-mail with the tr…
I have a military address, can I place an order with you?
Yes! We ship to military addresses. All mail is shipped via USPS to a military base who is then responsible for delivering the package to your final destination. For military orders, delivery times c…
Do I have to sign for my package?
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package i…
Can I get tracking updates via text?
Yes. Once your order has been completed, you’ll be directed to a confirmation page which will give you the option to opt-in for text updates. We highly recommend to do so in order to remain up to dat…
Shipping terms and what they mean
Below are some common shipping terms you may see on your tracking link. Label Created - The shipping label has been created and is awaiting its first scan from the carrier. In Transit - The package i…
Can I request for my package to be delivered to by a certain time?
No, we cannot request to carriers the time in which a package is delivered. Please input a shipping address that you know yourself or someone will be available to accept the package for you.
