Return and Exchange Policy

Can I return or exchange my order?

We are pleased to accommodate returns and exchanges within 30 days on all sets that have not been opened and is in its original packaging. To initiate a return, send us an email at customercare@shopu…

Atul Shastry
Updated 5 months ago by Atul Shastry

Why are Untangled Hair extensions non-returnable if opened?

Hair extensions are considered to be a hygienic product by law. We take matters of hygiene and public safety very seriously and do not allow opened items to be returned for the safety of all our cust…

Atul Shastry
Updated 5 months ago by Atul Shastry

Do I have to pay for the shipping of my return or exchange?

Yes, return shipping costs are assumed to be the responsibility of the customer, and you can reach out to us at customercare@shopuntangled.com or use our help center to initiate a return.

Atul Shastry
Updated 5 months ago by Atul Shastry

When will I receive my refund?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. Once your extensions have been deli…

Atul Shastry
Updated 5 months ago by Atul Shastry

When will I receive my exchange?

Your new order will be released for processing as soon as our warehouse has received and inspected your return which typically takes 1-3 business days once delivered.

Atul Shastry
Updated 5 months ago by Atul Shastry

Can I exchange or return my Accessory?

All of our accessories are final sale. Thank you for your understanding.

Atul Shastry
Updated 5 months ago by Atul Shastry

How do I change or cancel my exchange/return?

We're happy to help! If you’d like to change anything about your return or exchange, please let us know by emailing us at customercare@shopuntangled.com or reach out to us via our help center.

Atul Shastry
Updated 5 months ago by Atul Shastry
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