Halo Hair Extensions FAQs
Can I do ponytails/updos using Halo Extensions?
Halo Extension Care Instructions
Can you sleep in Halo extensions?
How do you apply and fit halo extensions?
How long do halo extensions last?
Will Halo extensions blend with my hair?
How does the Halo wire not show?
I have short hair. Can I wear Halo hair extensions?
How to adjust the Untangled® Halo Wire?
What are the benefits of Halo extensions?
Is it possible for the Halo extensions to slip/fall out?
How do Halo extensions work?
How are Halo extensions different from clip-in hair extensions?
Does the halo wire hurt?
Do Halo hair extensions damage your hair?
Can you wash Halo hair extensions?
Are your Halo extensions made of human hair?
Can I wear Halo extensions if I already have hair extensions?
Do Halo extensions come with a tester ring?
What payments do you accept?
How will I be refunded if I paid using Klarna?
What if I cancel or return my order and I paid using Klarna?
How can I reach Klarna?
Why have I not been offered Pay Later?
Why have I only been accepted for a certain order value?
Is there a fee to use Buy Now, Pay Later with Klarna?
Do I have to live in the United States to use Klarna?
How do Automatic Payments Work with Klarna?
How can I increase my chances of getting approved by Klarna?
Does Klarna charge interest?
Does Klarna Perform a Credit Check?
How does buy now, pay later work?
How does Pay Over Time work?
How do I checkout using Klarna?
Can I pay off my balance early?
What's Hair Now Pay Later?
Ponytail Extensions How To
Do you offer ponytails?
What are some of the benefits of our ponytails?
How long will the Untangled Hair Ponytail Extension be on me?
How long does the Untangled Hair Ponytail Extension take to apply?
How long does my hair need to be to wear the Untangled Ponytail Extension?
How does the Untangled Ponytail Stay Secure?
Are your ponytails suitable for my hair?
Return and Exchange Policy
Can I return or exchange my order?
Why are Untangled Hair extensions non-returnable if opened?
Do I have to pay for the shipping of my return or exchange?
When will I receive my refund?
When will I receive my exchange?
Can I exchange or return my Accessory?
How do I change or cancel my exchange/return?
Do you have shipping insurance?
Do I have to pay taxes, customs, or duties on my order?
Wrong Address Disclaimer
Delivered Not Delivered Disclaimer
Shipping Carrier Contact Information
Where is your warehouse located?
What if I don't see my country as an option at checkout?
How long will it take to process my order?
Are there any shipping delays because of the issues surrounding COVID-19?
How much does shipping cost?
Shipping Estimates & Explanations
How long does shipping take?
I have a military address, can I place an order with you?
Do I have to sign for my package?
Can I get tracking updates via text?
Shipping terms and what they mean
Can I request for my package to be delivered to by a certain time?
Where's My Order
Why is my tracking number invalid?
My package hasn't arrived and it's past the delivery date.
My tracking information shows that the courier attempted to deliver my order. What do I do?
I need to get into contact with the courier what is their phone number?
Why was my package returned to sender?
How can I track my order?
My package was delivered to the wrong address
My tracking information shows “clearance event”. What does that mean?
My package hasn't arrived and it's before the delivery date.
Where's My Tracking Number?
How do I check the status of my order?
How do I track my UPS Package
Why haven't I received my tracking email?
What do I do if my tracking stopped updating?
My tracking hasn't updated from label created.
My tracking shows my package was delivered, but I haven't received it. What do I do?
What does it mean when my package says it was handed over to the local carrier?
Updated by Atul Shastry
Click here to log into your account to see the status of your order. If you checked out using your email address but didn't sign up for an account, you can do so on this page as well.
Once your order has been completed, you’ll be directed to a confirmation page which will give you the option to opt-in for text or Messenger (Facebook) updates. We highly recommend doing so in order to remain up to date on where your package is and when you can expect delivery. You can sign up for text updates on our website if you're not already enrolled
You will receive a confirmation email once your order has been processed to the email address provided at the time of checkout, which can take up to 48 hours. Please be sure to double-check that our email didn't end up in your junk/spam or promotions folder. If you still aren't able to find it, please email us at firstname.lastname@example.org and we will be more than happy to help you.
You will receive a second email once your order has been shipped, which will include your tracking number and a link to follow the journey of your package. If you haven't received this email, please check your junk/spam or promotions folder to ensure it was not filtered there. If you aren't able to find it, please email us at email@example.com
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
Out for Delivery/Delivered Email
Once your order is out for delivery, we will send you a reminder email to look out for your package. Finally, once your order has been delivered, you will receive a delivery confirmation email.