My package hasn't arrived and it's past the delivery date.

Atul Shastry Updated by Atul Shastry

If your package hasn’t arrived and it’s past the delivery date, please follow the steps below.

United States

Take a look at your tracking information.

  1. If it’s still in transit with recent updates - be patient, sometimes carriers can get backed up. The expected delivery date should update with a new time.
  2. If it’s still in transit with no new updates - contact the carrier for more information.
    1. If the carrier is not able to provide you with further information, please reach out to us at customercare@shopuntangled.com - we'll be happy to help!
  3. If it shows the package has been delivered - follow this article for next steps.
  4. If it says a delivery attempt was made - reach out to the shipping carrier for further information

International

Take a look at your tracking information.

  1. If it’s still in transit with recent updates - be patient, sometimes carriers can get backed up. The expected delivery date should update with a new time.
  2. If it’s still in transit with no new updates - contact the carrier for more information.
    1. If the carrier is not able to provide you with further information, please reach out to us at customercare@shopuntangled.com we'll be happy to help!
  3. If it’s stuck in one spot but still updating - contact the carrier or your local customs office. Your package may be held because of outstanding fees.
  4. If it shows the package has been delivered - reach out out to the carrier for next steps
  5. If it says a delivery attempt was made - Reach out to your local post office for further guidance

How did we do?

Why is my tracking number invalid?

My tracking information shows that the courier attempted to deliver my order. What do I do?

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