Halo Hair Extensions FAQs
Halo Extension Care Instructions
Can you sleep in Halo extensions?
How do you apply and fit halo extensions?
How long do halo extensions last?
Will Halo extensions blend with my hair?
How does the Halo wire not show?
I have short hair. Can I wear Halo hair extensions?
How to adjust the Untangled® Halo Wire?
What are the benefits of Halo extensions?
Is it possible for the Halo extensions to slip/fall out?
How do Halo extensions work?
How are Halo extensions different from clip-in hair extensions?
Does the halo wire hurt?
Do Halo hair extensions damage your hair?
Can you wash Halo hair extensions?
Are your Halo extensions made of human hair?
Can I do ponytails/updos using Halo Extensions?
Can I wear Halo extensions if I already have hair extensions?
Do Halo extensions come with a tester ring?
Klarna
What payments do you accept?
How will I be refunded if I paid using Klarna?
What if I cancel or return my order and I paid using Klarna?
How can I reach Klarna?
Why have I not been offered Pay Later?
Why have I only been accepted for a certain order value?
Is there a fee to use Buy Now, Pay Later with Klarna?
Do I have to live in the United States to use Klarna?
How do Automatic Payments Work with Klarna?
How can I increase my chances of getting approved by Klarna?
Does Klarna charge interest?
Does Klarna Perform a Credit Check?
How does buy now, pay later work?
How does Pay Over Time work?
How do I checkout using Klarna?
Can I pay off my balance early?
What's Hair Now Pay Later?
Ponytail Extensions How To
Do you offer ponytails?
What are some of the benefits of our ponytails?
How long will the Untangled Hair Ponytail Extension be on me?
How long does the Untangled Hair Ponytail Extension take to apply?
How long does my hair need to be to wear the Untangled Ponytail Extension?
How does the Untangled Ponytail Stay Secure?
Are your ponytails suitable for my hair?
Return and Exchange Policy
Can I return or exchange my order?
Why are Untangled Hair extensions non-returnable if opened?
Do I have to pay for the shipping of my return or exchange?
When will I receive my refund?
When will I receive my exchange?
Can I exchange or return my Accessory?
How do I change or cancel my exchange/return?
Shipping Policy
Do you have shipping insurance?
Backordered Items
Do I have to pay taxes, customs, or duties on my order?
Wrong Address Disclaimer
Delivered Not Delivered Disclaimer
Shipping Carrier Contact Information
Where is your warehouse located?
What if I don't see my country as an option at checkout?
How long will it take to process my order?
Are there any shipping delays because of the issues surrounding COVID-19?
How much does shipping cost?
Shipping Estimates & Explanations
How long does shipping take?
I have a military address, can I place an order with you?
Do I have to sign for my package?
Can I get tracking updates via text?
Shipping terms and what they mean
Can I request for my package to be delivered to by a certain time?
Where's My Order
Why is my tracking number invalid?
My package hasn't arrived and it's past the delivery date.
My tracking information shows that the courier attempted to deliver my order. What do I do?
I need to get into contact with the courier what is their phone number?
Why was my package returned to sender?
How can I track my order?
My package was delivered to the wrong address
My tracking information shows “clearance event”. What does that mean?
My package hasn't arrived and it's before the delivery date.
Where's My Tracking Number?
How do I check the status of my order?
How do I track my UPS Package
Why haven't I received my tracking email?
What do I do if my tracking stopped updating?
My tracking hasn't updated from label created.
My tracking shows my package was delivered, but I haven't received it. What do I do?
What does it mean when my package says it was handed over to the local carrier?
- All Categories
- Shipping Policy
- Shipping Estimates & Explanations
Shipping Estimates & Explanations
We ship Monday through Friday, excluding weekends and holidays from our Salt Lake City warehouse. When placing your order, consider these factors when calculating your estimated delivery date.
- Order Processing: The amount of time it will take for us to prepare your order for shipping. It will take 1 business day to process your order, regardless of the shipping option selected at checkout. If your order is placed by 4pm EST, it will ship the same day. If your order is placed after 4pm EST, your order will ship the next day.
- Transit Time: The amount of time it takes your order to deliver to your shipping address.
Transit Time Explanations
USA - UPS - Standard Shipping (48 contiguous states)
- Delivery within 7 business days after an order has shipped.
- For example, if an order ships out on Monday, it will be delivered by the end of the following Wednesday.
USA - UPS - Standard Shipping (Territories of the US, Hawaii & Alaska)
- Delivery within 15 business days after an order has shipped.
USA - USPS - Standard Shipping (Military Mail)
- Delivery within 20 business days after an order has shipped.
Canada - UPS - Standard Shipping
- Delivery within 10 business days after an order has shipped.
- For example, if an order that ships out on a Monday, it will be delivered by Monday after the next (end of the day).
UK, France, New Zealand, Australia, Japan, Singapore, Italy, Spain, Austria, Belgium, Germany, Netherlands - UPS - Standard Shipping
- Delivery within 15 business days after an order has shipped
International - DHL Express
- Delivery within 5 business days after an order has shipped.
- For example, if an order ships on Wednesday, it will be delivered by the end of the day next Wednesday
If you need your order by a certain date and you are still unsure if you will receive it in time, please email us at customercare@shopuntangled.com so we can help you
