Why are Untangled Hair extensions non-returnable if opened?

Atul Shastry Updated by Atul Shastry

Hair extensions are considered to be a hygienic product by law. We take matters of hygiene and public safety very seriously and do not allow opened items to be returned for the safety of all our customers. 

We are not alone - other hair extensions suppliers do not allow returns of opened items for the same reasons.This is also why we offer a color ring which will allow you to get a special discount on your order.

If you are unsure what your ideal Luxy color match is, please e-mail our Support team at customercare@shopuntangled.com with some images of your hair taken in natural lighting and we'd be happy to help!

How did we do?

Can I return or exchange my order?

Do I have to pay for the shipping of my return or exchange?

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