Frequently Asked Questions

Can I do ponytails/updos using Halo Extensions?

Halo Extension Care Instructions

Can you sleep in Halo extensions?

How do you apply and fit halo extensions?

How long do halo extensions last?

Will Halo extensions blend with my hair?

How does the Halo wire not show?

I have short hair. Can I wear Halo hair extensions?

How to adjust the Untangled® Halo Wire?

What are the benefits of Halo extensions?

Is it possible for the Halo extensions to slip/fall out?

How do Halo extensions work?

How are Halo extensions different from clip-in hair extensions?

Does the halo wire hurt?

Do Halo hair extensions damage your hair?

Can you wash Halo hair extensions?

Are your Halo extensions made of human hair?

Can I wear Halo extensions if I already have hair extensions?

Do Halo extensions come with a tester ring?

What payments do you accept?

How will I be refunded if I paid using Klarna?

What if I cancel or return my order and I paid using Klarna?

How can I reach Klarna?

Why have I not been offered Pay Later?

Why have I only been accepted for a certain order value?

Is there a fee to use Buy Now, Pay Later with Klarna?

Do I have to live in the United States to use Klarna?

How do Automatic Payments Work with Klarna?

How can I increase my chances of getting approved by Klarna?

Does Klarna charge interest?

Does Klarna Perform a Credit Check?

How does buy now, pay later work?

How does Pay Over Time work?

How do I checkout using Klarna?

Can I pay off my balance early?

What's Hair Now Pay Later?

Do you offer ponytails?

What are some of the benefits of our ponytails?

How long will the Untangled Hair Ponytail Extension be on me?

How long does the Untangled Hair Ponytail Extension take to apply?

How long does my hair need to be to wear the Untangled Ponytail Extension?

How does the Untangled Ponytail Stay Secure?

Are your ponytails suitable for my hair?

Can I return or exchange my order?

Why are Untangled Hair extensions non-returnable if opened?

Do I have to pay for the shipping of my return or exchange?

When will I receive my refund?

When will I receive my exchange?

Can I exchange or return my Accessory?

How do I change or cancel my exchange/return?

Do you have shipping insurance?

Backordered Items

Do I have to pay taxes, customs, or duties on my order?

Wrong Address Disclaimer

Delivered Not Delivered Disclaimer

Shipping Carrier Contact Information

Where is your warehouse located?

What if I don't see my country as an option at checkout?

How long will it take to process my order?

Are there any shipping delays because of the issues surrounding COVID-19?

How much does shipping cost?

Shipping Estimates & Explanations

How long does shipping take?

I have a military address, can I place an order with you?

Do I have to sign for my package?

Can I get tracking updates via text?

Shipping terms and what they mean

Can I request for my package to be delivered to by a certain time?

Why is my tracking number invalid?

My package hasn't arrived and it's past the delivery date.

My tracking information shows that the courier attempted to deliver my order. What do I do?

I need to get into contact with the courier what is their phone number?

Why was my package returned to sender?

How can I track my order?

My package was delivered to the wrong address

My tracking information shows “clearance event”. What does that mean?

My package hasn't arrived and it's before the delivery date.

Where's My Tracking Number?

How do I check the status of my order?

How do I track my UPS Package

Why haven't I received my tracking email?

What do I do if my tracking stopped updating?

My tracking hasn't updated from label created.

My tracking shows my package was delivered, but I haven't received it. What do I do?

What does it mean when my package says it was handed over to the local carrier?